AI customer service that knows what you actually shipped.

AI customer service software uses large language models to read customer messages and either draft or send a reply automatically. Most tools pull answers from a static knowledge base. ShipTell is different — its AI reads your published GitHub changelog before drafting every reply, so it answers customers about features you actually shipped, not generic documentation.

Four AI agents work together. FeatureDetectionAgent classifies each incoming message (question, feature request, bug report, or general). InboxDraftAgent drafts a reply using your published changelog history as context. FeatureMatchAgent connects messages about missing features to your roadmap. ChangelogGeneratorAgent keeps the knowledge they pull from up to date by turning your merged PRs into customer-friendly release notes.

It drafts. You review and send. Autonomous resolution is on the near-term roadmap, but today every AI reply goes through a one-click human approval. This is intentional — solo founders trust nothing that touches a paying customer without their eyes on it.

Three things. First, pricing — ShipTell is a flat $19/month, not $0.99–$2 per AI resolution. Second, context — ShipTell's AI knows what you shipped this week because it reads your GitHub. Fin and Zendesk AI only know what's in your docs. Third, scope — ShipTell is built for solo founders and 2-5 person teams, not enterprise support orgs.

A customer writes "Does this support Stripe webhooks?" ShipTell's AI finds your changelog entry from last Tuesday that added Stripe webhook handling, drafts a reply confirming the feature with a link to the docs, and surfaces the matching changelog inside the inbox. You approve in one click. Total time: 8 seconds instead of 20 minutes of digging through PRs.

No. Most AI customer service tools fail on day one because they need 50+ KB articles to be useful. ShipTell's AI works the moment you connect GitHub — your changelog is the knowledge base. As you resolve tickets, ShipTell can also auto-draft KB articles from those threads.

ShipTell uses OpenAI's gpt-4o-mini through the Laravel AI SDK. Costs are flat — you pay $9 or $19 per month regardless of message volume. No per-resolution fees, no token surprises.

GitHub is required for the full value loop, because that's how AI knows what you shipped. You can use the inbox alone without GitHub, but you'll get generic AI drafts — exactly what every other tool gives you. The shipping-aware reply is the unique part.

Solo founders and small developer teams (2–5 people) with $10K–$150K ARR who ship code weekly on GitHub and personally answer customer support. Not built for enterprise CS orgs, non-technical product teams, or companies with dedicated support hires.

Yes. 7-day free trial on all plans, no credit card required. No auto-charge when the trial expires.