Delighted Alternative

The Best Delighted Alternative for SaaS Founders

Delighted makes beautiful NPS and CSAT surveys — but it starts at $224/month on the Starter plan, and surveys are all it does. There is no support inbox, no changelog, and no feature request board. ShipTell covers the entire customer communication loop for a fraction of the price.

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What ShipTell includes

For Delighted's current prices and features, check Delighted's own site.

Feature	ShipTell
Price	Starter $29/mo, Pro $49/mo, 7-day free trial
Shared inbox, live chat and email ticketing	Included on every plan
Changelog written by AI from your GitHub PRs	Included on every plan
Public roadmap with voting	Included on every plan
Voters emailed when their request ships	Included on every plan
AI reply drafts	Included on every plan
Stripe billing details next to each conversation	Included on every plan

Why teams leave Delighted

Real frustrations that drive the switch.

Starts at $224/mo — survey-only tool at a premium price
Passive survey collection with no action layer
No inbox, no changelog, no feature board
Overkill for solo founders who need communication, not just metrics

Why they choose ShipTell

Everything you need, none of the bloat.

Flat $19/mo — 91% cheaper than Delighted Starter
Active customer communication through inbox + feature board
GitHub-powered changelog keeps customers informed
All three in one tool — no survey-only subscription needed

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Ready to switch from Delighted?

7-day free trial on every plan. No credit card required.

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