Delighted Alternative

The Best Delighted Alternative for SaaS Founders

Delighted makes beautiful NPS and CSAT surveys — but it starts at $224/month on the Starter plan, and surveys are all it does. There is no support inbox, no changelog, and no feature request board. ShipTell covers the entire customer communication loop for a fraction of the price.

Try ShipTell free See pricing

Delighted vs ShipTell — At a Glance

See why teams switch.

Feature	ShipTell	Delighted
Price	$19/mo flat	$224/mo (Starter)
Shared inbox	Yes	Limited / No
GitHub changelog	AI-powered	Manual only
Feature request board	Yes	No
AI reply drafts	Yes	No
Stripe billing panel	Yes	No
Setup time	~5 minutes	Days

Why teams leave Delighted

Real frustrations that drive the switch.

Starts at $224/mo — survey-only tool at a premium price
Passive survey collection with no action layer
No inbox, no changelog, no feature board
Overkill for solo founders who need communication, not just metrics

Why they choose ShipTell

Everything you need, none of the bloat.

Flat $19/mo — 91% cheaper than Delighted Starter
Active customer communication through inbox + feature board
GitHub-powered changelog keeps customers informed
All three in one tool — no survey-only subscription needed

Ready to switch from Delighted?

Join teams who made the move. Setup in 5 minutes, no credit card required.

Try ShipTell free — no credit card required