UserVoice vs ShipTell at a glance
UserVoice details checked on its own site in October 2026.
Source: www.uservoice.com/pricing
What UserVoice does well
UserVoice has been building feedback software for about 20 years. It captures feedback from many places, uses AI to group it, ties each idea to the customers and revenue behind it, and lets product, sales and success teams work from the same list. For a product team at a larger company, that depth is the point.
The trade-off is the buying process. There is no price on the site, the trial starts after a demo, and UserVoice says most teams launch in 4 to 6 weeks.
Where ShipTell is different
ShipTell is built for small software teams, often one or two founders, who answer support themselves and ship from GitHub. The voting board is one part of it. The same tool holds your support inbox and writes your changelog from merged pull requests.
That connection is the reason to pick it. When a release ships, ShipTell matches it to open feature requests and emails everyone who voted. When a customer asks for something you already shipped, the AI reply draft points to that release.
Who ShipTell is not for
- Product teams that need revenue-weighted prioritization and CRM data on every idea. UserVoice is built for that.
- Companies that need a dedicated onboarding manager and an enterprise security review before buying.
- Teams that do not ship software from GitHub.
Why teams leave UserVoice
Real frustrations that drive the switch.
No public pricing: you get a quote after talking to sales
Most teams launch in 4 to 6 weeks, according to UserVoice's own FAQ
The 30-day trial is set up after a demo, not from a signup form
It collects feedback but is not a help desk, so support conversations still live in another tool
Why they choose ShipTell
Everything you need, none of the bloat.
Prices on the page: Starter $29/mo, Pro $49/mo
Start a 7-day trial from the signup page, no call and no credit card
A public roadmap with voting, plus a shared inbox, live chat and email ticketing
A changelog written from your GitHub pull requests, and voters emailed when their request ships
Frequently asked questions
How much does UserVoice cost?
UserVoice does not publish prices. Its pricing page, checked in October 2026, says plans are based on feedback volume, the tools you use and the integrations you connect, never on seats. You get a quote after talking to their team.
Does UserVoice have a free trial?
Yes. After a demo, UserVoice sets up a workspace you can try for 30 days.
Who are UserVoice's main competitors?
UserVoice's own comparison pages name Featurebase, Aha!, Frill, Pendo, Savio, Productboard, Canny, Enterpret and Unwrap.ai. For a small team that also wants a support inbox and a GitHub changelog, ShipTell is another option.
How much does ShipTell cost?
Starter is $29 a month and Pro is $49 a month. Both start with a 7-day free trial and you do not need a credit card to begin.
Ready to switch from UserVoice?
7-day free trial on every plan. No credit card required.
Start your 7-day free trial