UserVoice vs Canny: Pricing and Features (October 2026)

UserVoice and Canny both collect feature requests, let customers vote, and help you decide what to build next. The big difference is how you buy them. UserVoice is sales-led: no public price, a demo first, and a launch that its own FAQ puts at 4 to 6 weeks. Canny is self-serve: a free plan, a Pro plan from $79 a month billed yearly, and a signup form.

Everything below was read from each vendor's own website in October 2026. Prices change, so check their pages before you buy.

#The short answer

• Pick UserVoice if you are a larger company with several product managers, you want feedback tied to revenue in Salesforce or HubSpot, and you are happy to go through a sales process.
• Pick Canny if you want to start today, your team is small or mid-sized, and you want a public feedback board with a roadmap and changelog without talking to sales.
• Pick neither if you are a small software team that also needs a support inbox. More on that at the end.

#Pricing, side by side

Sources: uservoice.com/pricing and canny.io/pricing.

Two details matter more than the headline price.

Canny charges by tracked users. A tracked user is anyone who gives feedback: posting, voting or commenting, including when Canny's AI logs feedback for them. A busy public board can push you into a higher tier faster than you expect. Canny lets you set a spend limit.

UserVoice charges by feedback volume and features, not seats. That is good news if many people inside your company need access. It also means you cannot estimate the cost until you talk to them.

#Features compared

On paper the two now look close. Both use AI to group feedback, both close the loop with voters, and both connect to your issue tracker. The gap is in depth and in buying style, not in the basic feature list.

#Where UserVoice is stronger

UserVoice has been doing this for about 20 years, and it shows in the parts a large product team cares about:

• Revenue context. It pulls customer and account data from Salesforce and HubSpot, so you can weigh an idea by the revenue and risk behind it, not only by vote count.
• Feedback from everywhere. Sales, success and support teams can log feedback from email and other tools with a Chrome extension, so the board is not limited to what customers type into a portal.
• Hands-on onboarding. A dedicated customer success manager runs the setup and stays with you after launch.

If your prioritization meetings argue about which enterprise account asked for what, UserVoice is built for that conversation.

#Where Canny is stronger

• You can start today. Sign up, create a board, share the link. The free plan is enough to see if customers will use it.
• Clear prices. You know the Pro price before you talk to anyone.
• A built-in changelog. You can announce what shipped from the same tool that holds the requests.
• More dev-tool integrations. On Pro, Linear, ClickUp, Asana, GitHub and Azure DevOps on top of Jira.

For a SaaS team of 5 to 50 people, Canny covers the full request-to-release loop without a sales cycle.

#What neither tool does

Both tools collect feedback. Neither is a help desk. Your customers' questions, bug reports and billing emails still live in a separate support tool, and someone copies the feature requests across.

Neither one says it writes your changelog from your code. Canny gives you a changelog editor, but you still read through what was merged and write each entry yourself.

#A third option for small teams: ShipTell

ShipTell is built for small software teams, often one or two founders, who answer support themselves and ship from GitHub. It is not a deep prioritization tool like UserVoice. It puts three things in one place:

1. A public roadmap with voting. Customers post requests and vote. Requests can also come straight from a support conversation.
2. A support inbox. Shared inbox, live chat and email ticketing, with AI reply drafts.
3. A changelog written from GitHub. ShipTell reads your merged pull requests and drafts customer-friendly release notes. When you publish, it matches the release to open requests and emails everyone who voted.

ShipTell costs $29 a month (Starter) or $49 a month (Pro, up to 5 team members), with a 7-day free trial. It is not for you if you need revenue-weighted prioritization, SSO, or if you do not ship from GitHub.

#Which one should you choose?

If you are still comparing, these pages go deeper:

• UserVoice alternatives for small teams
• Canny alternatives
• The best UserVoice alternatives, compared
• Productboard vs Canny