Groove Alternative

The Best Groove Alternative With a Built-In Changelog

Groove is one of the most affordable per-seat helpdesks — but it has no changelog, no feature request board, and its AI is agent-assist only (no autonomous resolution). ShipTell combines inbox, changelog, and feedback board in one product at a flat $19/month.

Try ShipTell free See pricing

Groove vs ShipTell — At a Glance

See why teams switch.

Feature	ShipTell	Groove
Price	$19/mo flat	$12/seat/mo
Shared inbox	Yes	Limited / No
GitHub changelog	AI-powered	Manual only
Feature request board	Yes	No
AI reply drafts	Yes	No
Stripe billing panel	Yes	No
Setup time	~5 minutes	Days

Why teams leave Groove

Real frustrations that drive the switch.

Per-seat pricing: $12/seat minimum
No changelog — needs a separate tool
No feature request board
No autonomous AI resolution — drafts only

Why they choose ShipTell

Everything you need, none of the bloat.

Flat $19/mo — unlimited viewer seats
GitHub-powered changelog included
Feature request board with voting + auto-notify
AI draft replies included on all plans

Ready to switch from Groove?

Join teams who made the move. Setup in 5 minutes, no credit card required.

Try ShipTell free — no credit card required