Groove Alternative

The Best Groove Alternative With a Built-In Changelog

Groove is one of the most affordable per-seat helpdesks — but it has no changelog, no feature request board, and its AI is agent-assist only (no autonomous resolution). ShipTell combines inbox, changelog, and feedback board in one product at a flat $19/month.

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What ShipTell includes

For Groove's current prices and features, check Groove's own site.

Feature	ShipTell
Price	Starter $29/mo, Pro $49/mo, 7-day free trial
Shared inbox, live chat and email ticketing	Included on every plan
Changelog written by AI from your GitHub PRs	Included on every plan
Public roadmap with voting	Included on every plan
Voters emailed when their request ships	Included on every plan
AI reply drafts	Included on every plan
Stripe billing details next to each conversation	Included on every plan

Why teams leave Groove

Real frustrations that drive the switch.

Per-seat pricing: $12/seat minimum
No changelog — needs a separate tool
No feature request board
No autonomous AI resolution — drafts only

Why they choose ShipTell

Everything you need, none of the bloat.

Flat $19/mo — unlimited viewer seats
GitHub-powered changelog included
Feature request board with voting + auto-notify
AI draft replies included on all plans

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Ready to switch from Groove?

7-day free trial on every plan. No credit card required.

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