Help Scout Alternative

The Best Help Scout Alternative That Includes a Changelog

Help Scout is one of the friendliest helpdesks around — but it charges $25/seat and adds $0.75 per AI resolution. For founders who want a changelog, feature request board, and inbox in one tool, ShipTell covers all three at a flat $19/month.

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What ShipTell includes

For Help Scout's current prices and features, check Help Scout's own site.

Feature	ShipTell
Price	Starter $29/mo, Pro $49/mo, 7-day free trial
Shared inbox, live chat and email ticketing	Included on every plan
Changelog written by AI from your GitHub PRs	Included on every plan
Public roadmap with voting	Included on every plan
Voters emailed when their request ships	Included on every plan
AI reply drafts	Included on every plan
Stripe billing details next to each conversation	Included on every plan

Why teams leave Help Scout

Real frustrations that drive the switch.

Per-seat pricing: $25/seat/month minimum
AI Answers billed at $0.75/resolution
No changelog — needs Beamer, Headway, or Prezet separately
No public feature request board

Why they choose ShipTell

Everything you need, none of the bloat.

Flat $19/mo — unlimited viewer seats
AI reply drafts included, no per-resolution billing
GitHub-powered changelog auto-generates release notes
Feature request board with auto-notify on ship

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Ready to switch from Help Scout?

7-day free trial on every plan. No credit card required.

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