ShipTell
FeaturesPricingChangelog
Sign inGet Started
Help Scout Alternative

The Best Help Scout Alternative That Includes a Changelog

Help Scout is one of the friendliest helpdesks around — but it charges $25/seat and adds $0.75 per AI resolution. For founders who want a changelog, feature request board, and inbox in one tool, ShipTell covers all three at a flat $19/month.

Try ShipTell freeSee pricing

Help Scout vs ShipTell — At a Glance

See why teams switch.

FeatureShipTellHelp Scout
Price$19/mo flat$25/seat/mo + $0.75/AI resolution
Shared inboxYesLimited / No
GitHub changelogAI-poweredManual only
Feature request boardYesNo
AI reply draftsYesNo
Stripe billing panelYesNo
Setup time~5 minutesDays

Why teams leave Help Scout

Real frustrations that drive the switch.

  • Per-seat pricing: $25/seat/month minimum

  • AI Answers billed at $0.75/resolution

  • No changelog — needs Beamer, Headway, or Prezet separately

  • No public feature request board

Why they choose ShipTell

Everything you need, none of the bloat.

  • Flat $19/mo — unlimited viewer seats

  • AI reply drafts included, no per-resolution billing

  • GitHub-powered changelog auto-generates release notes

  • Feature request board with auto-notify on ship

Ready to switch from Help Scout?

Join teams who made the move. Setup in 5 minutes, no credit card required.

Try ShipTell free — no credit card required