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Drift Alternative

The Best Drift Alternative for Support-First SaaS Founders

Drift is a conversational marketing platform built to convert sales leads — not to handle ongoing customer support. It starts at $2,500/month and has no changelog, no feature request board, and no GitHub integration. ShipTell is the support-first alternative for founders who want to retain and delight customers, not just close deals.

Try ShipTell freeSee pricing

Drift vs ShipTell — At a Glance

See why teams switch.

FeatureShipTellDrift
Price$19/mo flat$2,500/mo (minimum)
Shared inboxYesLimited / No
GitHub changelogAI-poweredManual only
Feature request boardYesNo
AI reply draftsYesNo
Stripe billing panelYesNo
Setup time~5 minutesDays

Why teams leave Drift

Real frustrations that drive the switch.

  • Starts at $2,500/mo — built for sales teams, not solo founders

  • Sales-first, not support-first — wrong focus for SaaS retention

  • No changelog feature

  • No feature request board

Why they choose ShipTell

Everything you need, none of the bloat.

  • Flat $19/mo — 99% cheaper than Drift

  • Support-first inbox designed for ongoing customer relationships

  • GitHub-powered changelog keeps customers informed of what shipped

  • Feature request board closes the product feedback loop

Ready to switch from Drift?

Join teams who made the move. Setup in 5 minutes, no credit card required.

Try ShipTell free — no credit card required