Drift Alternative

The Best Drift Alternative for Support-First SaaS Founders

Drift is a conversational marketing platform built to convert sales leads — not to handle ongoing customer support. It starts at $2,500/month and has no changelog, no feature request board, and no GitHub integration. ShipTell is the support-first alternative for founders who want to retain and delight customers, not just close deals.

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What ShipTell includes

For Drift's current prices and features, check Drift's own site.

Feature	ShipTell
Price	Starter $29/mo, Pro $49/mo, 7-day free trial
Shared inbox, live chat and email ticketing	Included on every plan
Changelog written by AI from your GitHub PRs	Included on every plan
Public roadmap with voting	Included on every plan
Voters emailed when their request ships	Included on every plan
AI reply drafts	Included on every plan
Stripe billing details next to each conversation	Included on every plan

Why teams leave Drift

Real frustrations that drive the switch.

Starts at $2,500/mo — built for sales teams, not solo founders
Sales-first, not support-first — wrong focus for SaaS retention
No changelog feature
No feature request board

Why they choose ShipTell

Everything you need, none of the bloat.

Flat $19/mo — 99% cheaper than Drift
Support-first inbox designed for ongoing customer relationships
GitHub-powered changelog keeps customers informed of what shipped
Feature request board closes the product feedback loop

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Ready to switch from Drift?

7-day free trial on every plan. No credit card required.

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