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Pylon Alternative

The Best Pylon Alternative Without Per-Seat Pricing

Pylon is built for B2B support via Slack and Teams — a genuine differentiator for enterprise-focused companies. But at $59/seat plus a $50/month AI add-on, the cost is prohibitive for solo founders. There is no changelog and no feature request board. ShipTell covers inbox, changelog, and feedback at a flat $19/month with no seat tax.

Start 7-day free trialSee pricing

What ShipTell includes

For Pylon's current prices and features, check Pylon's own site.

FeatureShipTell
PriceStarter $29/mo, Pro $49/mo, 7-day free trial
Shared inbox, live chat and email ticketingIncluded on every plan
Changelog written by AI from your GitHub PRsIncluded on every plan
Public roadmap with votingIncluded on every plan
Voters emailed when their request shipsIncluded on every plan
AI reply draftsIncluded on every plan
Stripe billing details next to each conversationIncluded on every plan

Why teams leave Pylon

Real frustrations that drive the switch.

  • Per-seat pricing: $59/seat/month before add-ons

  • AI is a $50/mo add-on on top of seat costs

  • No changelog — release communication needs another tool

  • No feature request board

Why they choose ShipTell

Everything you need, none of the bloat.

  • Flat $19/mo — no seat pricing, no AI add-on fees

  • GitHub-powered changelog auto-generated with AI

  • Feature request board with voting included

  • Full inbox with AI draft replies — all in one flat price

Ready to switch from Pylon?

7-day free trial on every plan. No credit card required.

Start your 7-day free trial